Support
Frequently Asked Questions
Everything you need to know about getting started with Recava.
General
What is Recava?
Recava is a club management platform designed for student leaders. It brings together everything you need to run a club: members, meetings, attendance tracking, tasks, projects, budgets, goals, and reports all in one clean dashboard.
Who is Recava for?
Recava is built for anyone who runs a club or organisation: school club captains, university society presidents, co-curricular coordinators, sports team managers, and anyone else who needs to keep a group organised. It works for high schools, universities, and community organisations.
Is Recava free?
Yes! Recava is completely free during the beta period. We may introduce paid features in the future, but early adopters will always get the best deal. No credit card required to get started.
Getting Started
How do I get started?
Just sign up at my.recava.app/signup with your email. Once you've verified your email, you can create your first club in under a minute. Add your club name, description, and you're ready to start adding members and scheduling meetings.
Can I manage multiple clubs?
Absolutely. You can create and manage as many clubs as you need from a single account. Just switch between clubs using the dropdown in the navigation. Perfect if you're captain of multiple societies or involved in several organisations.
How do I invite other admins to help manage my club?
Each club has a unique join code. Share this code with your co-captains, secretaries, or treasurers, and they can request to join your club's admin team. You'll review and approve their request, and you can assign them specific roles with different permissions.
Features
How does the role and permission system work?
Recava has a flexible role system. You can use built-in roles (Captain, Co-Captain, Secretary, Treasurer, Advisor, Viewer) or create custom roles with specific permissions. This lets you give each admin exactly the access they need.
What features are included?
Core features include member management, meeting scheduling, attendance tracking, task management, and a calendar view. Optional modules include projects, budget tracking, goals, issues/blockers, and report generation. You can enable or disable modules based on what your club needs.
Can I generate reports?
Yes! Recava can generate PDF reports with membership statistics, attendance data, financial summaries, and more. Perfect for presenting to school administration, sponsors, or for your own records at the end of term.
Data & Security
Is my data secure?
We take security seriously. All data is encrypted in transit using HTTPS/TLS. Your password is securely hashed. We use trusted infrastructure providers (Supabase, Hetzner) with strong security practices. For more details, see our Privacy Policy.
Can I export my data?
You can export reports as PDFs. If you need a complete export of your data in another format, contact us at [email protected] and we'll help you out.
How do I delete my account?
To delete your account and all associated data, email us at [email protected]. We'll process your request within 30 days. Note that if you're the owner of a club, you'll need to transfer ownership or delete the club first.
Support
How do I contact support?
For any questions, feedback, or issues, reach out via our contact form or email us directly at [email protected]. We aim to respond within 24-48 hours.
I found a bug. Where do I report it?
We appreciate bug reports! Please email [email protected] with details about the issue, including what you were trying to do, what happened, and any error messages you saw. Screenshots are helpful too.
Can I request a feature?
Definitely! We're always looking to improve Recava. Send your feature requests to [email protected] and we'll consider them for future updates.
Still have questions?
We're here to help. Reach out and we'll get back to you as soon as possible.